Approving a change request is a critical step in ensuring that changes to processes, systems, or projects are implemented smoothly and effectively. This process involves reviewing and validating the proposed change to assess its impact, feasibility, and alignment with business objectives. By carefully evaluating the change request, stakeholders can make informed decisions that minimize risk and maximize value.

In this article, we will guide you through the steps of approving a change request, outlining best practices and key considerations to ensure a successful approval process. Whether you're a project manager, team leader, or change control board member, understanding how to approve change requests is essential to maintaining control and driving continuous improvement within your organization.

Accessing an approval through email:

1. When a change is ready for your approval, you will receive an email such as the one below. It will ask for you to review the change, and request you to either approve or reject the change. 

2. You can select either of the two highlight parts above to access the change. You may be prompted to log in to view the change. 

3. After signing in, you will be presented with the screen below. After reviewing the details of the change request, please select either Approve or Reject. You will be prompted to leave a comment. Write an explanation for your approval or rejection in the comments box. 

Accessing the approval request through the Fresh Service Portal

1. Navigate to the SCUSD FreshService Homepage 
2. If you have not logged into FreshService, click on the “Login” button in the upper right corner and enter your credentials
3. Once logged in, you will see the homepage. Click on the option to "Approve Requests"                                                                                                                                                                                                                                                                                                
4. Next, you will be presented with a list of all Pending Approvals. Choose the request you would like to review.                                                                                                                                                                                                                                                                                                                                
5. Carefully review all the information listed in the request ticket before proceeding with any approval or rejection. Once you have reviewed the details, select whether you wish to approve or reject the change request. 
6. You will be required to add a note. Please leave the reason for choosing to approve or reject the request.
7. After you choose to approve or reject the request, the group will be notified of your decision and a confirmation email with be sent to you.