Delegate Approval Privileges to a Trusted Team Member

Delegating your approval privileges to a trusted team member is a valuable feature in Freshservice that allows for seamless transitions when you are unavailable or away from work.

The Approval delegation can help you with just that. You can delegate your approval privileges to someone in your team and set the date and time until you wish to enable delegation and add notes or comments to your substitute at that given time.

Enabling/Disabling Approval Delegation - Here are the steps to enable/disable approval delegation in Freshservice:

Click on the profile icon on the top right corner, and go to Profile Settings.
Click on Delegate Approvals
Choose the individual to whom you wish to delegate your approvals, set the date and time, and add notes.
Click delegate to save the changes

Once done, an email notification will be sent to the person you've delegated your approvals to. The admin console will also display a notification regarding the approval delegation.